We accept return of products. Customers have the right to apply for a return within 14 days after delivery of the product. If 14 days have gone by since your purchase was delivered, then unfortunately we won't be able to handle a return or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it's used, we do not accept returns unless there is an issue with its product quality. If this happens, you might be required to send us a video showing the issue you were facing so we can attach this to the system to issue the 30 days money back process or a replacement.

Some items are unable to be returned including:

• Personalized items.
• Gift cards.

Start a return

To complete your return, please reach out to lovmemory@outlook.com.
Please do not send your purchase back to the 'sender address'. A return address will be sent to your email once the return application has been approved.Before returning please contact customer support team to assist you with the Unique Customer Code for return order. We will not accept liability for any goods returned directly without Unique Customer Code. 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Any return shipping costs are associated to the customer and will not be reimbursed unless by special arrangement.

We recommend having the item tracked, as if the item does not arrive or is lost on the way back to us, a refund will be void (as it has never been received).

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Important notes:
- We do not provide a return label or cover the return shipping, customers should be responsible for the return shipping fee. The specific fee should be based on the logistic company you choose.

- A 10% of the item cost will be charged as a restocking fee to the consumers for the return of a product.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at lovmemory@outlook.com